Property Management Services from Ipswich, Gold Coast to North Lakes

PPA Property Management is a trusted name in the property management industry, serving the Ipswich, Gold Coast to North Lakes. Specialising in PROPERTY MANAGEMENT.
Our team is dedicated to providing exceptional service to both landlords and tenants. We focus on finding the perfect tenant and managing the property to deliver reliable rental services. Contact us now to find out more.

Switch to PPA Property Management

Looking for a reliable property management company? Switching to PPA Property Management is a hassle-free process. We will obtain the necessary authority to notify your current agent and ensure a smooth transition. Contact us today to get started and let us handle the rest. Call Debbie at 0408 716 791 for assistance.

Are you a landlord in search of a reputable property management company, look no further!

Changing to us is easy – If you already have an agent that you are not happy with you can easily change over to us at PPA PROPERTY MANAGEMENT.

Simply contact us and we will make all the arrangements including obtaining the required written authority to notify your current agent.

Let us do all the work for you. You will not be disappointed.

If you’re not sure where to get started, contact Debbie today on 0408 716 791

Becoming a lessor (landlord) can be a daunting experience. However, if you engage in the services of a professional agency and a professional property manager, the worry and challenges are significantly minimised. The following information is supplied to assist you with general information about the responsibilities and rights of a lessor.

Owning an investment property is an important step in your financial future. Using a Property Manager to manage your investment should help to minimise risk and maximise your returns.

Choosing the right Property Manager for your needs is essential to correctly manage your property and ensure your investment works for you. PPA Property Management is led by Debbie Maddox who is arguably the most experienced property manager, who is committed, hardworking and does a whole lot more than just collect rent:

  • Understands the laws and legislations of Real Estate
  • Can find and screen suitable tenants for you
  • Conduct inspections and organise maintenance where required without hesitation.
  • Provide advice on increasing the value of your investment
  • Ensure any disputes with tenants are dealt with quickly and efficiently
  • Regularly review your rental property
  • Have access to comparable rentals and negotiate appropriate increases
  • Minimise vacancy periods

Most importantly, Debbie can assist you to preserve the condition of your property, increase its value and maximise income – that’s ultimately why you are investing in property in the first place!

With a professional to manage your interests and advise you on legislation, your experience as a landlord will be an enjoyable and rewarding one. PPA Property Management offers all these services and more.

We can help you minimise the risk of owning an investment property and maximise your income.

Why choose PPA Property Management?

Investing in property is a crucial step in securing your financial future. Having a property manager can reduce risk and increase returns. PPA Property Management, led by Debbie Maddox, offers a wide range of services, such as finding suitable tenants, handling maintenance and disputes, and reviewing rental properties to ensure maximum value and income. We can help make your experience as a landlord enjoyable and rewarding while minimising the risk of owning an investment property.

Should a tenancy dispute arise it is important to remember that being patient and trying to see your tenant’s point of view may resolve the matter more quickly.  Often tenants and landlords can resolve their disputes by referring to their rights and responsibilities as set out in the Residential Tenancies Act. If the dispute continues, however, the RTA’s dispute resolution service may help.  A request for dispute resolution can be made by lodging an RTA Form 16 (dispute resolution request) with the RTA.  If the parties cannot reach an agreement with the help of the RTA, an application can be made to the Small Claims Tribunal for an order about the dispute.
For more information contact:  RESIDENTIAL TENANCIES AUTHORITY (RTA) 33 Herschel Street OR GPO Box 390 Brisbane QLD 4001 Ph: 1300 366 311 Fax: 07 3361 3666 Website:

Lessors are responsible for all maintenance on a property under the Residential Tenancies Act.  Regular upkeep and maintenance on your investment property is vital to ensure that you receive maximum returns on your investment property and also assists in securing longer-term, happier tenants. Longer-term tenants cause less wear and tear to the property.  Section 103 (3) of the Residential Tenancies Act states that while a tenancy continues, the lessor: – must maintain the premises in a way that the premises remain fit for the tenant to live in; – must maintain the premises and inclusions in good repair; – must ensure any law dealing with issues about health or safety of persons using or entering the premises is complied with; and if the premises includes a common area, they must keep the area clean. It is important for lessors to understand that if they supply an inclusion such as a dishwasher or air conditioner in the property when a tenant begins renting, that they must maintain it.  Some lessors believe that if the appliance breaks down, that they don’t have to fix it. However, if it does break down, the lessor must repair or replace the item. Agents ensure that they are using the services of a suitably qualified, insured tradesperson.  Most real estate agents may request the tenant to advise of any routine maintenance in writing to their agency. This is the best practice for both parties. The definition of routine repairs according to the Act is “routine repairs” are repairs that are not emergency repairs. The meaning of emergency repairs as per section 123a of the Residential Tenancies Act, are works needed to repair any of the following:

  • a burst water service
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to premises
  • a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • a fault or damage that makes premises unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises
  • a serious fault in a staircase, lift or other common area of premises, that unduly inconveniences a resident in gaining access to, or using, the premises.

Routine repairs are any matter other than the above-mentioned. The lessor/agent must attend to routine maintenance within a reasonable timeframe. If the lessor or tenant has any concerns or questions in relation to maintenance, they can contact the RTA on 1300 366 311.

Emergency maintenance must be attended to immediately.  The tenancy agreement has provision for giving the tenant instructions on whom to contact if the emergency occurs out of hours.  Most agents inspect rental premises every three to four months as per their duty of care to the lessor and to ensure that the premises is maintained in a reasonable condition.  The lessor/agent has to give no less than seven days written notice on the RTA-approved Form 9, (entry notice) the amount of notice needed depends on the reason for entering the premises.

The minimum notice periods are:

  • to inspect the premises – seven days (lessor/agent allowed to enter no more than once in a three month period, unless the tenant agrees)
  • to complete routine repairs or carry out maintenance – 24 hours
  • to repair or carry out maintenance where the premises is in a remote area and there is a shortage of qualified tradespersons in the area – no notice
  • in an emergency, or to protect the premises from damage – no notice
  • if the lessor/agent believes that the premises is abandoned – 24 hours
  • to show the premises to a prospective tenant or purchaser or for valuation purposes – 24 hours ( if the property is for sale, a Form 10 – Notice of lessor’s intention to sell must have been issued)
  • by order of the Small Claims Tribunal – as stated in the order.

The parties may wish to negotiate a time that is suitable to everyone.  If entry is for a lawful purpose, the correct notice has been given, and the entry is at a reasonable time the tenant cannot refuse entry.  Under the Act, the tenant does not have an automatic right to be present when the lessor/agent enters. If you have any concerns or questions regarding entry contact the RTA.  It is important for the lessor to understand that if the agent has inspected the property for a routine inspection within the three-month time frame that they too cannot inspect until the time lapses unless the tenant agrees to the inspection.  For more information regarding lessor and tenant responsibilities, visit the Residential Tenancies Authority website at or phone 1300 366 311.

The above information has kindly been compiled and supplied to us by the Real Estate Institute of Queensland (REIQ) and is current as at December 2008. Any information provided on our website regarding Residential Tenancies Authority rules and regulations are provided in good faith and to the best of our knowledge, however, for the most up-to-date information, we refer you to RTA itself.

Why Hire Our Team

Our 8+ years of experience in property rental management ensures that we find suitable tenants quickly. We help you maintain the property’s condition thanks to years of working with expert contractors we know and trust.

We stay up-to-date with industry trends and offer fixed management fees with no additional charges. Our well-documented entry reports, including tenant comments, build trust with property owners and tenants alike.

Second, we only work with experienced contractors. So, once done, you do not have to worry about premature damages since they employ only the best materials and technology in rental property development.

We are also passionate about the real estate industry. Therefore, we are always up to date with the current trends and dynamics in property management. With this, we can create captivating and memorable ad campaigns for properties listed with us.

And what better way to deal with your clients than through an open, honest, and reliable real estate management agency? We have fixed management fees with no additional charges. So, you get your money’s worth.

As part of the rental property management, the real estate agent in charge of the property should have a well-documented entry report for the tenant and owner of the property. We also allow the tenants to fill in their comments to avoid any conflict when settling the bond refund at the end of the tenancy. The tenants also include their names and signature before tendering the report for official validation.

Due to our meticulous nature in keeping records of all property conditions under our agency, we have built trust and confidence among property owners while creating a competitive presence among prospective tenants.

Rest easy today, and let us manage your rental property for you. We handle all areas of property maintenance, administration, and research. Through our passion and love for the market, we work hard to ensure your property is never vacant and you never receive any complaints from your tenants.

Call us on 0408 716 791 and let us handle all areas of property management for you.